Crédit Agricole Assurances
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The challenges faced by Crédit Agricoles Assurances
In 2019, Crédit Agricole Assurances (the insurance company of the world’s largest cooperative financial institution) initiated a project called MEGA. The project aims to guarantee the acquisition and retention of key skills for operators in the company’s 39 insurance funds at national level, by taking advantage of the existing course catalog composed of different formats such as face-to-face, e-learning, virtual classroom, etc. With about 2,000 operators to train and a large variety of profiles, the challenge of Crédit Agricole Assurances is to individualize learning paths to optimize skills acquisition.
To meet this challenge, Crédit Agricole Assurances has integrated Domoscio Hub to its learning portal to provide operators with a tailored learning path. The objective is to automate skills-based approaches and optimize the time spent while learning. First, Hub accurately assesses the operators’ individual level of proficiency with a positioning test. According to their profile and skills gap, Hub designs a blended learning path with recommendations of adapted learning modules to make sure that operators learn only what they need to learn.
The implementation of Domoscio Hub
Hub’s authoring tool was used to integrate the knowledge map which defines what operators need to acquire, the structure of the course catalog related to this knowledge (hosted on the different learning platforms used by Crédit Agricole Assurances) and the quizzes to assess operators on the target knowledge.
When operators log in the learning portal, they can take an adaptive positioning test to assess their individual level of proficiency on the target knowledge. Once the assessment is done, personalized learning modules are recommended to operators: when they click on one of them, they are redirected to the e-learning module, the learning material or the training enrollment process.
Throughout the whole learning path, managers have access on the web platform Hub to dashboards with the right information to monitor operators’ learning, both collectively and individually, and identify potential learning actions to implement.
Hub addresses operators’ individual learning needs to provide them with a more engaging learning experience. Besides, Hub is integrated with the existing environment to leverage the company’s platforms and all the available learning modules.
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