The challenges faced by GRDF
GRDF (a company specialized in gas distribution) provides its employees with classroom training on technical skills related to the installation for customers. Employees are expected to acquire a large variety of knowledge and skills and their application on the field is essential. The main challenge is to leverage the classroom training to guarantee that the knowledge and skills are maintained on the long term.
To meet this challenge, GRDF has implemented Domoscio Lock as a complement to the classroom training. The objective is to reinforce the acquired knowledge and skills over the long term and add a blended learning approach. With Lock, employees are supported during three months after the training with spaced reminders on the key topics which adapt to their individual needs: the reminders will be more frequent on the topics which the employee struggles to retain and vice-versa.
The implementation of Domoscio Lock
Lock’s authoring tool was used by tutors to design the reinforcement content: they listed the key topics of the training and created three to five questions for each one of them. Once the content is created, they launch reinforcement sessions in relation with the training dates and integrate the participants.
At the end of the training, employees are invited to install the mobile application Lock and log in (only at the first connection). They start receiving reinforcement questions on their smartphone through push notifications: if the employee receives three reminders, three questions on three key topics are to be answered, then the employee can close the mobile application. A web application is also available for employees who would prefer to answer the reminders on their computer rather than their smartphone. During the three months following the training, the reminders are more and more spaced in time and they adapt according to each employee’s results.
Throughout the whole reinforcement path, tutors have access on the web platform Lock to dashboards with the right information to monitor employees’ learning, both collectively and individually, and get analytics on the content.
An experiment led to the following results:
- +23% of success in the final exam
- 76% of the key topics are better retained over the long term with Lock
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